Refund policy
60 Day Money Back Guarantee
If you have used our growth products as recommended for 60 days, you are eligible for our 60 Day Money Back Gaurantee! Follow these steps to qualify:
- Take a photo of your eyelashes the day of your 1st application with a time stamp.
- Complete 30 days of consecutive application and take a picture with a timestamp.
- Complete 60 days of consecutive application and take a picture with a timestamp.
- Email hello@lolalevel.com with your 3 time stamped photos.
- Allow 3 business days for your application to be processed. Once processed, you will receive an email. For more information, please read our terms and conditions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lolalevel.com.